1. No Refund Policy
At ShortAcc, we do not offer refunds for subscription payments. When you purchase a subscription to our services, you are committing to the full subscription period selected at checkout.
2. Service Access After Cancellation
If you decide to cancel your subscription:
- No Refunds: You will not receive a refund for any unused portion of your current billing period.
- Continued Access: You will continue to have full access to all ShortAcc features and services until the end of your paid subscription period.
- No Auto-Renewal: Your subscription will not automatically renew after the current billing period ends.
3. Subscription Period Example
To clarify our policy with an example:
- If you purchase a 30-day subscription on March 1st and decide to cancel on March 15th:
- No refund will be issued for the remaining 15 days
- You will continue to have full access to ShortAcc until March 30th
- Your subscription will not renew on March 31st
4. How to Cancel Your Subscription
You can cancel your subscription at any time by following these steps:
- Log into your ShortAcc account
- Navigate to the "Subscription" section in your account settings
- Click on "Cancel Subscription"
- Confirm your cancellation when prompted
5. Exceptions
While we maintain a strict no-refund policy, we may consider exceptions in the following rare cases:
- Service Unavailability: If our service experiences significant downtime (exceeding 24 hours) that prevents you from using essential features of the platform.
- Billing Errors: If you have been incorrectly charged or billed multiple times for the same subscription period.
These exceptions are reviewed on a case-by-case basis and require contacting our support team.
6. Free Trial Users
For users on a free trial who upgrade to a paid subscription:
- The same no-refund policy applies once payment has been processed
- You will be notified before your free trial expires and before your payment method is charged
7. Contact Us
If you have any questions about our Refund Policy, please contact our support team at:
Email: support@shortacc.com
8. Changes to This Policy
We may update this Refund Policy from time to time. We will notify users of any significant changes by posting an announcement on our platform or sending an email notification.